Cultural outsiders and health care

There is a particular loneliness in “feeling different”. It can stem from migration, minority status, language, religion, disability, sexuality, class, or temperament. Often it is subtle rather than dramatic—a quiet sense of feeling apart, of not quite fitting in.

Now, combine that experience with becoming ill.

Illness destabilizes one’s identity. A hospital admission, a new diagnosis, or a chronic condition can make anyone feel exposed, dependent, and isolated. For someone who is also a cultural outsider, the vulnerability multiplies. The question What is happening to my body? Is now intermixed with Will I be understood here? These additions to the burden of illness are not usually appreciated by the health care team, and patients themselves may not be able to tease out these additional burdens they are forced to manage.

Healthcare systems are shaped by dominant cultural norms—about autonomy, family roles, communication style, pain expression, and decision-making. These norms are rarely explicit. They are simply assumed. For example, a patient who comes from a collectivist background may expect family consensus before consenting to treatment. In this culture, the needs and priorities of the group take priority over those of the individual, which takes time and patience to achieve. A clinician trained in individual autonomy may interpret this as indecisiveness. Similarly, a patient who avoids direct eye contact out of respect, may be misread as evasive. Another patient who expresses distress vividly may be labeled “difficult,” while one who is stoic may have their pain underestimated.

In these moments, cultural difference becomes clinically relevant.

Research on health disparities consistently shows that minority and migrant patients experience higher rates of miscommunication, lower trust, and sometimes poorer outcomes. Language barriers increase medical error. Implicit bias affects pain management and diagnostic pathways. Even subtle cues—posters on the wall, the absence of diverse staff—signal who belongs and who does not. For cultural outsiders, the hospital can feel like a foreign  school, requiring constant translation.

Many cultural outsiders develop acute social awareness. They read tone, posture, and micro-expressions carefully. In a clinical encounter, this can translate into intense vigilance: Did the doctor understand me? Did I say something wrong? Am I being judged? This hyper-attunement, while adaptive, is exhausting. It consumes cognitive resources that could otherwise be used to process medical information. Under stress, working memory narrows. Add fear of being misunderstood, and comprehension suffers further.

Clinicians may notice patients who seem overly compliant or, conversely, resistant. Sometimes both are expressions of the same internal tension. Compliance can mask confusion. Resistance can mask fear. The outsider identity, once again, risks being internalized: Maybe I am the problem.

Chronic illness often disrupts one’s social role. For immigrants or minority individuals who have worked hard to establish stability, illness can feel like a threat to hard-won security. Consider the migrant who prides himself on self-reliance but now requires dialysis. Or the young woman managing a chronic autoimmune disease while navigating a workplace where she already feels scrutinized. Or the adolescent with diabetes trying to reconcile cultural food traditions with dietary restrictions.

Illness intersects with identity. Dietary laws, modesty norms, gender dynamics, and spiritual beliefs may shape how patients interpret disease and treatment. When these dimensions are dismissed as peripheral, patients may feel forced to choose between cultural integrity and medical adherence. That is a painfully difficult navigation experience.

Yet cultural alienation can also cultivate strengths that serve patients well. Individuals who have navigated multiple cultural frameworks often possess cognitive flexibility. They are accustomed to holding more than one explanatory model at once. This can facilitate understanding of complex medical information—biomedical explanations alongside spiritual or familial interpretations. Many develop resilience through earlier experiences of marginalization. They have endured misunderstanding before. They have adapted. They have persisted.

When difference is reframed as multiplicity rather than deficiency, self-trust grows. Patients who see their identity as layered rather than conflicted are often better able to integrate illness into their life story without collapsing into shame. Narrative matters here. How a person tells the story of their illness—whether as punishment, randomness, challenge, or transformation—affects coping. Cultural traditions offer narrative templates. Clinicians who invite these stories rather than dismissing them create space for integration.

Belonging does not require universal acceptance. Often, it requires islands of recognition. In healthcare, this may take the form of a culturally concordant clinician, a skilled interpreter, a nurse who asks one extra question about family, or a support group where others share similar backgrounds. Even small gestures can recalibrate the experience of care: correctly pronouncing a name, acknowledging dietary practices, asking about who should be involved in decisions. These acts communicate, You are seen as a whole person.

For patients with chronic conditions—kidney disease, cancer, autoimmune disorders—peer groups can be transformative. Shared experience reduces isolation. When cultural identity overlaps with illness identity, peer groups may provide even deeper resonance.

Healthcare professionals do not need encyclopedic cultural knowledge to support outsider patients. What matters most is stance:  curiosity over assumption, humility over certainty and collaboration over authority. Simple questions can open space: “How do you and  your family understand this illness?” “Are there cultural or spiritual practices that are important for us to consider?” “Who would you like involved in decisions?” Such inquiries signal flexibility. They allow patients to articulate needs that might otherwise remain hidden.

Institutions also bear responsibility. Policies around interpreter access, dietary accommodations, visiting rules, and representation in staffing all shape whether outsiders feel peripheral or central. Structural humility is as important as individual empathy.

There is sadness in accepting that some environments may never fully appreciate one’s identity. But there is also freedom in no longer contorting oneself to fit. To feel different in a hospital is painful. To feel unseen while ill is doubly so. Yet many cultural outsiders carry within them a quiet strength born of navigating between worlds.

In medicine, where vulnerability is unavoidable, that strength can become a bridge—linking body and story, treatment and meaning, patient and clinician. And sometimes, that bridge is as healing as the intervention itself.

About the Author

Dr Gavril Hercz

Dr. Gavril Hercz is a nephrologist at Humber River Health and Associate Professor of Medicine, University of Toronto. He completed his psychoanalytic training at the Toronto Psychoanalytic Institute and is a member of the Canadian Psychoanalytic Society. His major area of interest is the impact of physical illness on patients, families, and caregivers.

Illness destabilizes one’s identity. A hospital admission, a new diagnosis, or a chronic condition can make anyone feel exposed, dependent, and isolated.